Platform Policies

Founding EAU Pass Refund Policy

Scope

This policy applies only to the one-time $4.99 useEmark Founding EAU Pass. The Founder Pass is a single charge — it is not a subscription and it does not renew.

It does not govern:

• Marketplace purchases
• Digital-asset transactions
• Transfer Room transactions
• Escrow-provider payments
• Transaction service fees
• Payments between buyers and sellers
• The planned future $9.99/month membership

Those require separate terms and refund rules. See the Payment, Cancellation & Refund Policy for marketplace and platform payments.

Your 14-day refund right

A purchaser may request a full refund within 14 calendar days of the original Founder Pass purchase. No specific reason is required. Only the purchaser or an authorized account holder may request the refund.

Refunds outside the 14-day window

A refund may also be provided after the standard window when:

• You were charged more than once.
• The wrong amount was charged.
• useEmark.com cannot activate your Founder Pass because of a technical failure.
• The delivered offer materially differs from the checkout description.
• useEmark.com cancels the Founder Pass program without providing the purchased access or recognition.
• Applicable law requires a refund.
• An authorized administrator approves a reasonable exception.

How refunds are returned

Approved refunds are returned to your original payment method whenever that is technically possible. We will not require you to accept account credit instead of a refund you are eligible to receive in money, and we do not deduct payment-processing expenses from your eligible $4.99 refund — you receive the full amount you paid.

Once we submit the refund, the time it takes to appear on your statement is controlled by your bank or card issuer, not by useEmark.com.

What a full refund changes

After our payment processor confirms the refund:

• Paid Founding EAU status ends.
• The Founding Member badge is removed.
• Founder Pass-only benefits end.
• Referral-program eligibility ends.
• Any unused credit originating from the $4.99 purchase is removed.
• Your Founder Number is marked void and is never reassigned to anyone else.
• The payment and refund remain in our private audit history.

Fraud and abuse

We may investigate duplicate, fraudulent or abusive refund requests. Nothing in this section limits consumer rights that cannot legally be waived, or your ability as a cardholder to dispute an unauthorized charge with your bank.

How to request a refund

Submit a request from your account. We never ask for your card number, bank details or password to process a refund — the request is matched to your account and the original payment automatically.

Related documents

• EAU Terms (Terms of Service, Section 14)
• Terms of Service
• Legal Hub

Policy version 2026-08-refund-v1